Unplanned Outage in QLD/NSW

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned Outage in QLD/NSW

Current Status: Service Restoration

Date & Time Started: 12/03/2025 2:00 PM
Date & Time Resolved: 12/03/2025 5:00 PM
Outage Duration: 3 Hours

Resolution Update: The issue was resolved by adjusting the network configuration.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network in QLD/NSW
Current Status: Ongoing Service Disruption

Date & Time Started: 12/03/2025 2:00 PM
Date & Time Resolved: Ongoing

Current customer impact Description: Service Disruption

Affected Sites:

• Marine Parade, Coolangatta, QLD
• Dutton Street, Coolangatta, QLD
• Musgrave Street, Coolangatta, QLD
• Stuart Street, Tweed Heads, NSW
• Kirkwood Road, Tweed Heads, NSW
• Rock Road, Bungalora, NSW
• Pearl Street, Kingscliff, NSW
• Pandanun Parade, Cabarita Beach, NSW

Note: Services in this general area are impacted.

Estimated time of resolution: To be determined

The XYZ Telecom support team is currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom