Unplanned Outage - Dandenong , VIC

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: 7/04/2025 03:13 AEST
Date & Time Resolved: 08/04/2025 20:46 AEST
Outage Duration:

Resolution Update:

The line carrier fibre technician has successfully repaired the broken fibre cable in Dandenong, VIC. The monitoring period has now commenced

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: April 8, 2025 12:13
Date & Time Resolved: Ongoing

Current customer impact Description: Service Disruption

Estimated time of resolution: 14:00 AEST

Latest Update Information: Our upstream carrier fibre technicians have identified the damaged fiber cable in Dandenong VIC. They will start repair work to restore services at the earliest possible. The services are expected to restore from 14:00 AEST

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage Dandenong , VIC

Current Status: Ongoing Service Disruption

Date & Time Started: April 8, 2025 12:13
Date & Time Resolved: Ongoing

Current customer impact Description:

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: April 8, 2025 12:13
Date & Time Resolved: Ongoing

Current customer impact Description:

Estimated time of resolution: N/A

Latest Update Information:

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom