Unplanned Outage <Elanora, Gold Coast, QLD> – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned Outage <Elanora, Gold Coast, QLD>

Current Status: Service Restoration

Date & Time Started: May 8,2025 11:07 AM AEST
Date & Time Resolved: May 8,2025 5:10 PM AEST
Outage Duration: 6hours 3minutes

Resolution Update: The major power issue with the board has now been resolved.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: 05/08/2025 11:07 AM AEST
Date & Time Resolved: Ongoing

Current customer impact Description: Service Affecting

Estimated time of resolution: About an hour or two

Latest Update Information: The tower operator is installing a generator on site. The power should be restored in an hour or two.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: 5/8/225 11:07 AM AEST
Date & Time Resolved: Ongoing

Current customer impact Description: Servic Impacting

Estimated time of resolution: To be determined

Latest Update Information: Affected sites are:

• 2 Nineteenth Avenue, Palm Beach, QLD
• 13 / 68-70 Township Drive, West Burleigh, QLD

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage at Elanora, Gold Coast, QLD

Current Status: Ongoing Service Disruption

Date & Time Started: 5/8/225 11:7 AM
Date & Time Resolved: Ongoing

Current customer impact Description: Service Impacting

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom