Unplanned Outage - North Ryde, NSW – UPDATE

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: 05/18/2025 23:12
Date & Time Resolved: Resolved

Current customer impact Description: No impact

Estimated time of resolution: 5 mins

Latest Update Information:

Determined that the issue was due to management fault and should have no impact with the customer’s internet services.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom