Unplanned Outage - Parrots Nest Road, South Gundurimba, NSW

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: May 20, 2025 00:55
Date & Time Resolved: Resolved

Current customer impact Description: Services are now back online

Estimated time of resolution: May 20, 2025 00:59

Resolution Update:

Site went up without intervention and still investigating the root cause of the incident.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage - Parrots Nest Road, South Gundurimba, NSW

Current Status: Ongoing Service Disruption

Date & Time Started:
Date & Time Resolved: Ongoing

Current customer impact Description: No internet services

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom