Unplanned Outage <Port Melbourne> – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage <Port Melbourne>

Current Status: Service Restoration

Date & Time Started: June 18, 2025 03:50 AEST
Date & Time Resolved: June 18, 2025 12:20 EAST
Outage Duration: 8hours 30 minutes

Resolution Update: Replaced faulty switch to restore service.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage @ Port Melbourne

Current Status: Ongoing Service Disruption

Date & Time Started: June 18, 2025 03:50
Date & Time Resolved: Ongoing

Current customer impact Description: Primary Network Link Disruption

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom