Unplanned Outage Malvern East – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage Malvern East

Current Status: Service Restoration

Date & Time Started: July 8, 2025 7:00 AM
Date & Time Resolved: July 8, 2025 9:30 AM
Outage Duration: 2hrs 30mins

Resolution Update: The outage was due to a power issue. A generator has now been installed to restore the connection.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage Malvern East

Current Status: Ongoing Service Disruption

Date & Time Started: July 8, 2025 7:00AM
Date & Time Resolved: Ongoing

Current customer impact Description: Service Disruption due to power outage onsite

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom