Unplanned Outage - Box Hill, VIC

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: September 14, 2025 08:09am
Date & Time Resolved: September 14, 2025 08:14am
Outage Duration: 5mins

Resolution Update:

No intervention was made from our end and the downtime was due to a local power outage in the area.Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage - Box Hill, VIC

Current Status: Ongoing Service Disruption

Date & Time Started: Septemer 14 ,2025 08:09am
Date & Time Resolved: Ongoing

Current customer impact Description: No internet services

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom