Unplanned Outage <Freshwater Place, Southbank, VIC> – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: Sept 14, 2025 8:20 PM
Date & Time Resolved: Sept 15, 2025 7:20 AM
Outage Duration: 11 hours

Resolution Update: Our technician attended site and confirmed that the UPS internal batteries have degraded and are no longer operational

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage in Freshwater Place, Southbank, VIC

Current Status: Ongoing Service Disruption

Date & Time Started: Sept 14, 2025 8:20 PM
Date & Time Resolved: Ongoing

Current customer impact Description: May experience service disruption

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom