Unplanned Outage <Multiple site in NSW> – INITIAL
Updates
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Resolved
Date & Time Started: 09/25/2025 1:30 PM
Date & Time Resolved: Resolved
Current customer impact Description: Services restored
Estimated time of resolution: 09/25/2025 3:05 PM
Resolution Update:
Services are already back online however XYZ Telecom is still investigating the root cause of this incident.
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Resolved
Date & Time Started: 09/25/2025 1:30 PM
Date & Time Resolved: Resolved
Current customer impact Description: Services restored
Estimated time of resolution: 09/25/2025 3:05 PM
Resolution Update:
Services are already back online however XYZ Telecom is still investigating the root cause of this incident.
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Restoration
Date & Time Started: 1:30PM AEST
Date & Time Resolved: On going
Current customer impact Description:
Estimated time of resolution: 3:05PM AEST
Latest Update Information: RESOLVED
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:
Title: Unplanned outage network outage <NSW Multiple sites>
Current Status: Ongoing Service Disruption
Date & Time Started: 1:35PM AEST
Date & Time Resolved: Ongoing
Current customer impact Description:
Estimated time of resolution: To be determined
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
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