XYZ Telecom Pty Ltd Status
Unplanned Outage 475 Blackburn RD, Mount Waverly – INITIAL
Updates
This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:
Title: Unplanned outage network outage
Current Status: Service Restoration
Date & Time Started: 13/10/25 19:09 AEDT
Date & Time Resolved: 14/10/2025 10:50 AED
Outage Duration: 15 hours and 41 minutes
Resolution Update:
Field engineers attended 475 Blackburn Road Mount Waverley VIC 3149 to begin assessment of the unplanned outage event 8:30 AM.
Field engineers experienced a delay in achieving access to the site equipment.
In coordinating with facility management & respective tenants, site access was achieved at 10:15 AM.
Field engineers isolated the fault to the primary distribution switch on site which required a rebuild.
Affected services began coming back online from 10:39 AM
Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.
Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Ongoing Service Disruption
Date & Time Started: 13/10/25 19:09 AEDT
Date & Time Resolved: Ongoing
Current customer impact Description:
Estimated time of resolution: To be determined
Latest Update Information: The XYZ Infra Team is onsite trying to organize access to the building.
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:
Title: Unplanned outage network outage <Location>
Current Status: Ongoing Service Disruption
Date & Time Started: 13/10/25 19:09 AEDT
Date & Time Resolved: Ongoing
Current customer impact Description:
Estimated time of resolution: To be determined
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
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