XYZ Telecom Pty Ltd Status
Unplanned Outage in Palm Beach, QLD
Updates
This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:
Title: Unplanned outage network outage in Palm Beach, QLD
Current Status: Service Restoration
Date & Time Started: 21/10/2025 7:43 AM
Date & Time Resolved: 21/10/2025 11:20 AM
Outage Duration: 3hrs 37mins
Resolution Update:
The lead-in cable has been replaced, and the service is now up and running. All services should be fully restored and operational at this time.
Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.
Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Ongoing Service Disruption
Date & Time Started: 21/10/2025 7:43 AM
Date & Time Resolved: Ongoing
Current customer impact Description: May experience service disruption during the outage.
Estimated time of resolution: Service should be back up within the hour
Latest Update Information:
Our XYZ Telecom field engineers have identified a mains power fault in the building as the cause of the outage. They are currently in the process of replacing the lead-in cable, and the service is expected to be restored within the next hour.
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:
Title: Unplanned outage network outage in Palm Beach, QLD
Current Status: Ongoing Service Disruption
Date & Time Started: 21/10/2025 7:43 AM
Date & Time Resolved: Ongoing
Current customer impact Description: May experience service disruption on the affected services
Estimated time of resolution: To be determined
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
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