Unplanned Outage <NSW/Spirit Private Cloud issue (N2849767F) > – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: Oct 28, 2025 3:00 PM
Date & Time Resolved: Oct 29, 2025 1:42 PM
Outage Duration: 22 hours 42 minutes

Resolution Update:
The upstream carrier has reactivated the dark fiber, and services have now been fully restored.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: NSW/Spirit Private Cloud issue (N2849767F)<NSW>

Current Status: Ongoing

Date & Time Started:3:00PM
Date & Time Resolved: Ongoing

*Current customer impact Description:Spirit Customers*

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom