Unplanned Outage Tweed Head South, NSW – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started:
Date & Time Resolved:October 30, 2025 18:33Outage Duration:3hours and 43 minutes

Resolution Update:

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage <Location>

Current Status: Ongoing Service Disruption

Date & Time Started: 30/10/2025 14:28 AEDT
Date & Time Resolved: Ongoing

Current customer impact Description:

Estimated time of resolution: To be determined

XYZ Telecom has identified a service outage affecting the Tweed Heads South area in New South Wales. The disruption is due to a known power outage in the region. At this time, the power provider has not yet provided an estimated time of restoration (ETR).

Our support team is actively working to resolve the issue and restore services as quickly as possible. We will continue to monitor the situation closely and provide updates as new information becomes available.

We appreciate your patience and understanding.
Regards
XYZ Telecom