XYZ Telecom Pty Ltd Status
Unplanned Outage <Underwood and Cornubia> – INITIAL
Updates
This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:
Title: Unplanned outage network outage
Current Status: Service Restoration
Date & Time Started: 11:00 AM
Date & Time Resolved: 4:00 PM
Outage Duration: 5 hours
Resolution Update: Power has now been restored in the Underwood and Cornubia QLD areas. All affected services are back online and operating normally.
Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.
Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Ongoing Service Disruption
Estimated time of resolution: 8:00PM
Latest Update Information:
We are currently experiencing a service outage affecting the Underwood and Cornubia areas in QLD. The issue has been identified as a local power outage impacting network equipment in the area.
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:
Title: Unplanned outage network outage <Underwood and Cornubia>
Current Status: Ongoing Service Disruption
Date & Time Started: 11:00 AM
Date & Time Resolved: Ongoing
Current customer impact Description: Service disruption
Estimated time of resolution: To be determined
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
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