Unplanned Outage <Springbrook, QLD | Down> – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: November 26, 2025 11:51 AM
Date & Time Resolved: November 27, 2025 10:30 AM
Outage Duration: 23 hours

Resolution Update: We would like to provide an update regarding the recent outage affecting Springbrook site. Our team has completed the necessary restoration work, and services have now been fully resolved.

The disruption was caused by severe weather conditions impacting the radio equipment, along with power-related issues at the affected site. These issues have now been addressed.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: November 26, 2025 11:51
Date & Time Resolved: Ongoing

Current customer impact Description: Service disruption

Estimated time of resolution: To be determined

Latest Update Information:

Electrical power has been successfully restored, which was identified as the root cause of the unplanned outage. System monitoring is currently in progress to ensure stability.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: 11:30
Date & Time Resolved: Ongoing

Current customer impact Description: Service disruption

Latest Update Information: It was determined that the service interruption was caused by a power issue onsite.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage <Springbrook, QLD>

Current Status: Ongoing Service Disruption

Date & Time Started: 11:30 AM
Date & Time Resolved: Ongoing

Current customer impact Description: Service disruption

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom