Unplanned Outage Truganina, VIC – INITIAL

Minor incident Broadband VIC
26-11-25 20:52 AEDT · 2 hours, 38 minutes

Updates

Resolved

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: 8:30 PM AEDT 26/11/2025
Date & Time Resolved: 11:15 PM AEDT 26/11/2025
Outage Duration:

Resolution Update: Planned Outage is now restored

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

26-11-25 · 23:30 AEDT
Update

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: 8:30 PM AEDT
Date & Time Resolved: Ongoing

Current customer impact Description:

Estimated time of resolution: 3:00 AM AEDT 27/11/2025

Latest Update Information: Planned Power Outage in the Area

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

26-11-25 · 22:00 AEDT
Issue

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage Truganina, VIC

Current Status: Ongoing Service Disruption

Date & Time Started: 8:30PM - 26/11/2025
Date & Time Resolved: Ongoing

Current customer impact Description: Customer may experience service disruption.

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

26-11-25 · 20:52 AEDT

← Back