Unplanned Outage <Braeside, VIC> – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage @ Braeside, VIC

Current Status: Service Restoration

Date & Time Started: December 15, 2025 16:16
Date & Time Resolved: December 16, 2025 13:14
Outage Duration:

Resolution Update: The AP was found to be faulty and has been replaced.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage < Braeside, VIC>

Current Status: Ongoing Service Disruption

*Date & Time Started:December 15, 2025 16:16*

Date & Time Resolved: Ongoing

*Current customer impact Description:Our field tech is on-going to fix the faulty equipment*

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom