Unplanned Outage <Dandeong Road, Hughesdale, VIC>

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: Jan 16, 2026 10:48 AM
Date & Time Resolved: Jan 17, 2026 11:36 AM
Outage Duration: 24 hrs and 48 mins

Resolution Update: Power outage in the area was resolved.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: Jan 16, 2026 10:48 AM
Date & Time Resolved: Jan 16, 2026 8:00 PM

Current customer impact Description: May experience service disruption

Estimated time of resolution: To be determined

Latest Update Information: Based on the power utility provider, the ETR is Jan 16, 2026 8:00 PM AEDT

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom