Unplanned Outage <Caulifield North,VIC>

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned network outage <Caulifield North, VIC>

Current Status: Ongoing Service Disruption

Date & Time Started: March 7, 2026 12:27AM AEDT
Date & Time Resolved: March 10,2026 07:45AM AEDT

Resolution Update:

Downtime experience was due to a UPS issue in one of our pop sites. A technician went onsite to reinstate the UPS and the issue was resolved.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned network outage <Caulifield North, VIC>

Current Status: Ongoing Service Disruption

Date & Time Started: March 7, 2026 12:27AM AEDT
Date & Time Resolved: Ongoing

Current customer impact Description: May experience service disruption during outage

Estimated time of resolution: To be determined

Latest Update Information: We’ve engaged our Infrastructure Team to continue the investigation, and they are actively looking into the issue. Initial checks on the affected site are currently in progress to determine the cause of the outage.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage <Caulifield North, VIC>

Current Status: Ongoing Service Disruption

Date & Time Started:March 7th, 2026 12:27AMDate & Time Resolved:** Ongoing

*Current customer impact Description:May experience service disruption during outage*

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom