Unplanned Network Outage - Burleigh Heads, QLD

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned network outage at Burleigh Heads, QLD

Current Status: Service Restoration

Date & Time Started: 08/03/2026 09:00 PM AEDT
Date & Time Resolved: 09/03/2026 03:11 PM AEDT
Outage Duration: 18 hours and 11 mins

Resolution Update: The Infrastructure team has completed the site visit and investigation. After the power outage on site, the UPS did not function properly, which prevented the device from powering back on automatically. The infrastructure team performed the necessary checks and restored the device. The connection has been successfully restored and is operating within normal parameters.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage at Burleigh Heads, QLD

Current Status: Ongoing Service Disruption

Date & Time Started: 08/03/2026 09:00 PM AEDT
Date & Time Resolved: Ongoing

Current customer impact Description: May experience service disruption during outage

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom