Unplanned Outage Dandenong, VIC – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: 20/03/2026 23:26 AEDT
Date & Time Resolved: 23/03/2026 04:49 AEDT

Resolution Update:

Technician went on site and rebooted our equipment, then services were restored.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage Dandenong, VIC

Current Status: Ongoing Service Disruption

Date & Time Started: 20/03/2026 23:26 AEDT
Date & Time Resolved: Ongoing

Current customer impact Description:

There is an unplanned outage in Dandenong, VIC. Network Engineers are investigating the issue

Estimated time of resolution: To be determined

Latest Update Information: We’ve engaged our Infrastructure Team to continue the investigation, and they are actively looking into the issue. Initial checks on the affected site are currently in progress to determine the cause of the outage.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage Dandenong, VIC

Current Status: Ongoing Service Disruption

Date & Time Started: 20/03/2026 23:26 AEDT
Date & Time Resolved: Ongoing

Current customer impact Description:

There is an unplanned outage in Dandenong, VIC. Network Engineers are investigating the issue

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom