Unplanned Outage in Geelong, VIC – INITIAL

Minor incident Broadband VIC
25-03-26 12:32 AEDT · 1 week, 5 days, 11 hours, 12 minutes

Updates

Investigating

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: 25/03/2026 12:32 PM AEDT
Date & Time Resolved: Ongoing

Current customer impact Description: May experience service disruption during outage

Estimated time of resolution: To be determined

Latest Update Information: We have already escalated the issue to our Infrastructure Team, and they are currently investigating the matter. We will keep you updated as soon as more information becomes available.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

25-03-26 · 16:02 AEDT
Investigating

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage in Geelong, VIC

Current Status: Ongoing Service Disruption

Date & Time Started: 25/03/2026 12:32 PM AEDT
Date & Time Resolved: Ongoing

Current customer impact Description: May experience service disruption during outage

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

25-03-26 · 14:01 AEDT

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