Unplanned Outage Tweed Heads, NSW – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: 27/03/2026 12:57 AEDT
Date & Time Resolved: 28/03/2026 02:25 AEDT

Resolution Update: The devices were affected by the recent power outage in the area, and it requires manual reboot.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

Please be advised that network connectivity in Tweed Heads and Cabarita remains unavailable following an unplanned power outage.
Our technical team is actively working to restore the affected services and continues to monitor the situation closely. Restoration efforts are ongoing, and updates will be provided as soon as more information becomes available.
We apologise for any inconvenience caused and appreciate your patience during this time.

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage <Location>

Current Status: Ongoing Service Disruption

Date & Time Started: 27/03/2026 12:57 AEDT
Date & Time Resolved: Ongoing

Current customer impact Description:

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently monitoring this issue There is a known power outage in the area , we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom