Unplanned Outage <MORWELL/VIC> – INITIAL

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned Outage <MORWELL/VIC> – INITIAL

Current Status: Service restored

Date & Time Started:April 1, 2026 04:30 AEDTDate & Time Resolved: April 1, 2026 10:09AM AEDT Outage Duration:** 9 hours and 31 mins

Latest Update Information: The infrastructure team performed the necessary checks and restored the device. The connection has been successfully restored and is operating within normal parameters.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage <MORWELL/VIC>

Current Status: Ongoing Service Disruption

Date & Time Started:April 1, 2026 04:30Date & Time Resolved:** Ongoing

*Current customer impact Description:There is an unplanned outage in Morwell, VIC. Network Engineers are investigating the issue*

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom