XYZ Telecom Pty Ltd Status
Unplanned Outage 608 St Kilda Road, Melbourne, VIC – INITIAL
Updates
This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:
Title: Unplanned outage network outage
Current Status: Service Restoration
Date & Time Started: 06/04/2026 22:42 AEST
Date & Time Resolved: 07/04/2026 23:00 AEST
Outage Duration: 1 day, 0 hour, 11 minutes, and 0 second
Resolution Update:
The carrier fibre technician has replaced the damaged cable and successfully restored the connection. A monitoring period has now commenced.
Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.
Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Ongoing Service Disruption
Date & Time Started: 06/04/2026 22:42 AEDT
Date & Time Resolved: Ongoing
Estimated time of resolution: TBA
Latest Update Information: We have identified a cable fault impacting connectivity in your area. Our team has completed an on-site assessment and confirmed that the cable requires replacement. A replacement cable is currently being dispatched. We are working to resolve this as quickly as possible and will provide further updates as they become available.
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Ongoing Service Disruption
Date & Time Started: 06/04/2026 22:42 AEDT
Date & Time Resolved: Ongoing
Current customer impact Description:
Estimated time of resolution:
Latest Update Information:
The fibre team is currently onsite and carrying out repairs to the fibre break. At this stage, there is no estimated time of restoration (ETR) available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Ongoing Service Disruption
Date & Time Started: 05/04/2026 22:42 AEDT
Date & Time Resolved: Ongoing
Current customer impact Description:
Estimated time of resolution:
Latest Update Information:
The carrier technicians are currently onsite at the POP location. They have identified a fibre break caused by copper theft at the site. The carrier’s fibre team has been engaged and will be attending the site to carry out the necessary repairs.
At this time, there is no estimated time of restoration (ETR) available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:
Title: Unplanned outage network outage <Location>
Current Status: Ongoing Service Disruption
Date & Time Started: 06/04/2026 22:42 AEDT
Date & Time Resolved: Ongoing
Current customer impact Description:
Estimated time of resolution: To be determined
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
← Back