Unplanned Outage in St Kilda, VIC – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: 15/04/2026 3:27 AM
Date & Time Resolved: 17/04/2026 11:31 AM
Outage Duration: 2 days, 7 hours, 44 minutes, and 0 second

Resolution Update:

Connectivity has been restored through the efforts of our field engineering team. A root cause investigation is currently in progress, and the service remains under active monitoring to ensure continued stability

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: Apr 15th, 2026 03:47 AEST
Date & Time Resolved: Ongoing

Current customer impact Description:

Estimated time of resolution:

Latest Update Information:

Our field engineers has granted site access and will be investigating the issue.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned network outage in St Kilda, VIC

Current Status: Ongoing Service Disruption

Date & Time Started: 15/04/2026 12:50 AM AEDT
Date & Time Resolved: Ongoing

Current customer impact Description: May experience service disruption during outage

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom