Unplanned Outage in Springwood, QLD– INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: 26/04/2026 10:33 PM AEDT
Date & Time Resolved: 27/04/2026 1:04 PM AEDT
Outage Duration: 14 hours and 31 mins

Resolution Update:
Our field engineer attended the site and carried out the necessary troubleshooting to resolve the issue with our equipment. Following the work completed onsite, the service has been restored and is currently operating normally.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage in Springwood, QLD

Current Status: Ongoing Service Disruption

Date & Time Started: 27/04/2026 02:346 PM AEDT
Date & Time Resolved: Ongoing

Current customer impact Description: May experience service disruption during outage

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom