XYZ Telecom Pty Ltd Status
Unplanned Outage | St Kilda Road, Melbourne – INITIAL
Updates
This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:
Title: Unplanned outage network outage
Current Status: Service Restoration
Date & Time Started: 25th May 16:45 AEDT
Date & Time Resolved: 26th May 12:43 AEDT
Outage Duration: 19hrs and 58 mins
Resolution Update:
The carrier’s infrastructure team attended the site and completed troubleshooting activities on the affected service. During the investigation, the Network Termination Unit (NTU) was identified as faulty and has been replaced.
Following the replacement, service connectivity was successfully restored. Initial checks and monitoring confirm that the service is now up and operating normally.
Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.
Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Ongoing Service Disruption
Date & Time Started: 25th May 16:45 AEDT
Date & Time Resolved: Ongoing
Current customer impact Description: Internet Disruption
Estimated time of resolution: No ETR yet
Latest Update Information:
Our field engineers are currently onsite conducting a thorough investigation into the reported issue. Initial checks and diagnostics are underway to identify the root cause and determine the necessary corrective actions.
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:
Title: Unplanned outage network outage <Location>
Current Status: Ongoing Service Disruption
Date & Time Started: 25th May 16:45 AEDT
Date & Time Resolved: Ongoing
Current customer impact Description:
Internet Disruption
Burst water main has effected a substation on St Kilda Rd
Estimated time of resolution: 25th May 21:00 AEDT
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
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