Unplanned Outage - Ocean Shores

Minor incident Broadband NSW
30-05-26 08:41 AEST · 36 minutes

Updates

Resolved

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned network outage

Current Status: Service Restoration

Date & Time Started: May 30,2026 08:30am
Date & Time Resolved: May 30,2026 09:15am
Outage Duration: 45mins

Resolution Update: Self restored. No intervention has been made from xyztelecom.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

30-05-26 · 09:20 AEST
Update

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: May 30,2026 08:30am
Date & Time Resolved: Ongoing

Current customer impact Description: no internet in the affected services.

Estimated time of resolution: TBA

Latest Update Information: downtime was due to the ongoing power outage in the ocean shore area.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

30-05-26 · 08:45 AEST
Issue

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage - Ocean Shore

Current Status: Ongoing Service Disruption

Date & Time Started: May 30,2026 08:30am
Date & Time Resolved: Ongoing

Current customer impact Description: No internet in the affected services.

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

30-05-26 · 08:43 AEST

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