Unplanned Outage Coorabell/NSW – Investigating

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage

Current Status: Service Restoration

Date & Time Started: 15th of July, 2026 9:00 AM
Date & Time Resolved: 16th of July, 2026 11:40 AM
Outage Duration: 26.667 hours

Resolution Update:
Planned Maintenance Followed by Hardware Failure.

Following the successful completion of planned maintenance activities, network connectivity in Coorabell, NSW failed to restore. Troubleshooting determined that a power supply unit (PSU) within the network infrastructure had failed, preventing the affected equipment from powering up correctly after the maintenance window.
The failed PSU was replaced, and normal network operations have been restored. We will continue to monitor the service to ensure stability.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: 15th of July, 2026 9:00 AM
Date & Time Resolved: Ongoing

Current customer impact Description:

Estimated time of resolution:

Latest Update Information:

The power provider has completed the planned maintenance activity, and commercial power has been restored to the site. Connectivity monitoring is ongoing; however, some sites remain unreachable at this time. Our team is actively investigating and working toward full service restoration. Further updates will follow.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage <<Coorabell/NSW>>

Current Status: Ongoing Service Disruption

Date & Time Started:July 15th, 2026 9:00AMDate & Time Resolved:** Ongoing

*Current customer impact Description:Devices on the affected area is currently down*

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom