Unplanned Outage @ Kingscliff and Bungalora Area – INITIAL

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage at Kingscliff and Bungalora

Current Status: Service Restoration

Date & Time Started: July 22, 2026 09:11 AEST
Date & Time Resolved: July 22, 2026 13:20 AEST
Outage Duration:4 hours

Resolution Update: The issue has been traced to a faulty switch and needed replacement.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage at Kingscliff and Bungalora

Current Status: Ongoing Service Disruption

Date & Time Started: July 22, 2026 09:11 AEST
Date & Time Resolved: Ongoing

Current customer impact Description: Customer experiencing service disruption.

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom