XYZ Telecom Pty Ltd Status
Unplanned Outage Scoresby, VIC
Updates
This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:
Title: Unplanned outage network outage
Current Status: Service Restoration
Date & Time Started: 19/08/2026 23:34
Date & Time Resolved: 20/08/2026 22:30
Outage Duration: 22 hours 56 minutes
Resolution Update: The technician has repaired the fibre, and services have been restored.
Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.
Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.
Regards
XYZ Telecom
Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:
Title: Unplanned outage network outage
Current Status: Ongoing Service Disruption
Date & Time Started: 19/08/2026 23:34
Date & Time Resolved: Ongoing
Current customer impact Description:
Estimated time of resolution:
Latest Update Information:
Our primary backhaul fiber at the transmission site is currently down. Carrier confirmed it’s due to a power issue on their side. At the moment, your services are running on a backup link. We’ve rerouted traffic to a more stable backup path while waiting for the carrier to restore the primary link, but please note you may still experience some service degradation until the primary is back online.
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:
Title: Unplanned outage network outage <Location>
Current Status: Ongoing Service Disruption
Date & Time Started: 19/08/2026 23:34
Date & Time Resolved: Ongoing
Current customer impact Description:
Estimated time of resolution: To be determined
The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
XYZ Telecom
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