Unplanned Outage VIC and NSW – INITIAL

Major incident Broadband NSW VIC
08-09-26 20:25 AEST · 16 hours, 58 minutes

Updates

Resolved

This notification is to inform you that the recent unplanned network issue impacting service on the XYZ Telecom network has now been resolved as per below:

Title: Unplanned outage network outage affecting VIC and NSW

Current Status: Service Restoration

Date & Time Started: 09/08/2026 18:25
Date & Time Resolved: 09/09/2026 10:20
Outage Duration: 15h 55m

Resolution Update: We confirmed that all services has been restored.

Once again, the XYZ Telecom support team thank you for your patience and understanding in this matter.

Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.

Regards
XYZ Telecom

09-09-26 · 11:58 AEST
Update

Please find below the latest update from XYZ Telecom on the unplanned network issue impacting services delivered to your customers:

Title: Unplanned outage network outage

Current Status: Ongoing Service Disruption

Date & Time Started: 09/08/2026 18:25
Date & Time Resolved: Ongoing

Current customer impact Description: To be determined

Estimated time of resolution: To be determined

Latest Update Information: One of our engineer will check our device on-site. Estimated time is 9/9/2026 9:00AM AEST. We’ll give you further updates once available.

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

09-09-26 · 05:07 AEST
Issue

The below notification is to advise that XYZ Telecom is currently experiencing an unplanned network issue that may be impacting service delivered to your customers, as per the below details:

Title: Unplanned outage network outage affecting VIC and NSW

Current Status: Ongoing Service Disruption

Date & Time Started: 09/08/2026 18:25
Date & Time Resolved: Ongoing

Estimated time of resolution: To be determined

The XYZ Telecom support team are currently working to resolve this issue as soon as possible, we will provide further updates as information becomes available.

We thank you for your patience and understanding in this matter.

Regards
XYZ Telecom

08-09-26 · 20:25 AEST

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